Return & Exchange Policy
To provide the best possible service to our valued customers, Tanourti Store offers a product exchange and return service.
Please note the following conditions:
\n
Products may be exchanged or returned within 7 days from the date of receiving the order.
\n
Products must be in their original condition as received, unused, and with all original packaging and tags attached.
\n
To request an exchange or return, please contact us through the WhatsApp option available on our store or through our support team via the unified contact number.
\n
Exchange and return requests must be submitted within the specified period from the date of order delivery.
\n
Any complimentary accessories included with the product must also be returned.
\n
If you receive an incorrect, damaged, defective, or non-conforming product, we will either offer you a replacement product or issue a full refund through the appropriate available method. In all cases, the incorrect, damaged, defective, or non-conforming product must be returned to us as soon as possible in its original condition.
\n
If your order qualified for free shipping, the original shipping cost will be deducted from the refunded amount upon return.
\n
Refunds will be processed once the returned products have been received, excluding any delivery charges and Cash on Delivery (COD) fees that may have been paid.
\n
Customers are responsible for the return shipping costs when returning products.
\n
We are not responsible for the time required for the refunded amount to appear in your account, as this depends on the procedures and policies of your bank.
\n